FAQ - Frequently Asked Questions
You can find the answers to the most commonly asked questions below.
If you can’t find the answer you are looking for or you have another support question, you can contact us using the Contact Form and we will assist you within 24 business hours or less.
What forms of payment do you accept?
Online Orders: we accept Visa, MasterCard, AMEX & Discover.
How fast are orders processed?
Your order is processed immediately after you have confirmed your order. The filling of your order may begin as quickly as a few hours after your order is processed to 7 working days, depending on lead availability.
How are the orders delivered to me?
The leads will be transferred to your online account in your Gene Freedom Back office. All you will need to do is log in to access your leads using your username and password chosen at the time of registration. From there you will be able to manage and print, call email any and all the leads in your account. All leads are transferred to your Gene Freedom Back office immediately after they have been qualified. This gives you the flexibility to access your leads from anywhere in the world.
How old are the leads?
Each lead is guaranteed to arrive in your Gene Freedom account as soon as it is generated, however we do have a few verification steps in between that help us ensure lead quality, this may delay the lead by a few minutes. Some leads may seem older than others due to the time difference between states (ie. If you are in California and you may see a lead from New York that appears to be a few hours old because of the 3 hr difference).
What is the best way to contact my leads?
Duplication is the name of the game. Therefore, do exactly what your coach has taught you. Follow the scripts to the letter, but do make an effort to make them flow. You will notice that the longer you are in the business the better the leads will seem, but in reality it will be you who will be making better calls as you gain experience. Remember these people requested to have you contact them so it’s up to you to choose the people you really want to be a part of your team.
What is your lead return policy?
We do everything we can to "weed out" bad leads, but even with our best efforts, some bad leads will slip through the cracks. We will replace any leads that are legitimately bad. A bad lead is defined as follows:
In your Gene Freedom back office you can report a lead by filling out the appropriate information. Please be sure to report any bad leads within 4 calendar days - no reporting will be accepted beyond this period.
Remember you have the ability to set your daily lead caps should you need to slow down daily delivery. We have found that those distributors that contact their leads within the first few hours get better results.
I ordered leads buy why can’t I see my lead order?
Chances are that you registered for an account but didn’t actually order leads. This step may be a little confusing as the registration portion asks you for credit card information. This is actually your account detail information which will be kept securely on file and you will not need to provide all that data each time you order, which makes it really simple for you.
To ensure you have not ordered any leads simply log in to your account and click on “My Orders.” If nothing shows up, then you have not yet ordered any leads, as we keep a history of your orders for you to access at any time.
I can see I have ordered leads, but I haven’ received any yet?
There are two possible reasons why you may have not received your leads yet.
Don’t see your question?
Contact us at: Phone 1-206-984-3630 (voicemail) or use our Contact Form to get a response within 24 business hours or less.
I just started using your leads in January. I have gotten sales numbers from these leads I didn’t expect. I think roughly figuring, I’m getting my packages out to about 45% - 50% of the people I talk to.
Bob USA